We’re Seeking a Membership Services Representative to Join Our Team!
As a Denver Employees Retirement Plan (DERP) membership services representative, you are the first-person members turn to for help when they have questions about their retirement benefits or need help understanding their options. If you’re a patient problem-solver who enjoys helping others and approaches every interaction with kindness, empathy, and respect, this role may be perfect for you.
You take the time to listen, understand what’s being asked, and provide thoughtful, detailed answers. You look beyond the immediate question to anticipate additional information that may help the member. You also understand that some conservations can be challenging, and when they are you stay professional and composed. You don’t take frustrations personally, and you see every interaction as an opportunity to make a meaningful difference in a member’s day.
This position is part of our membership services team and reports to the membership services representative supervisor. Our ideal candidate is a true people person who strives to create positive experiences for members, whether interacting in person, virtually, by phone, or through an email chat. You enjoy working as part of a team and are always willing to support your colleagues when needed. You are highly organized, look for opportunities to improve processes, and help create efficiencies that benefit both members and staff. You also enjoy collaborating, sharing ideas, and making meaningful improvements.
Click here to view the full job description.
Position Salary Range – $27.02 – $39.81 per hour
Starting Pay – Starting pay is generally expected to fall within the lower half of the position salary range and will be determined based on qualifications and experience.
Interested?
As part of the application process, email the following to Roni.Kirchhevel@DERP.org:
- A cover letter telling us why you’d be awesome in this role.
- Your résumé highlighting your work and experience.
Apply soon. This position may close without notice.