We’re Seeking a Membership Services Representative to Join our Team

As a Denver Employees Retirement Plan (DERP) membership services representative, you’ll provide frontline support to members throughout their retirement journey. This position may be perfect for you if you’re a natural problem solver who values kindness, compassion, and empathy when helping DERP members understand their retirement benefits. You believe in active listening to fully understand what is being asked and you offer detailed answers, anticipating and including information the member might not have thought to ask. However, even though you believe in putting the member first, you also understand not every situation will be easy. You have thick skin, can remain calm under pressure, and you don’t take things personally. You know you may not be able to make everyone happy, but you recognize you have the opportunity to try to turn the situation around.

This position is part of our membership services team and reports to the deputy executive director/membership services director. Our ideal candidate is a true “people person” who strives to create delightful interactions whether you’re talking with someone in-person, virtually, by phone, or through an email chat. You thrive working in a team environment and are willing to help your colleagues when necessary. You have excellent organization skills and the ability to create efficiencies and streamline operations. Additionally, you enjoy being an active participant across our business and like to work cross-functionally to solve problems and drive success.

Click here to view the full job profile.

Position Salary Range – $27.02 – $39.81 per hour

Starting Pay – Anticipated starting pay is at the lower 50% of the position salary range.


Email a cover letter and resume to Roni.Kirchhevel@DERP.org.

If you’re interested, make sure to apply soon. This position will close without notice.