As a Denver Employees Retirement Plan (DERP) membership services assistant, you will be responsible for providing frontline support to members throughout their retirement journey. This position may be perfect for you if you’re a problem solver at heart and you believe kindness, compassion, and empathy are essential when helping people. You believe in listening more than you talk and going the extra mile by giving more than just the answer at hand. However, even though you believe in putting the customer first, you also understand that not every situation will be easy. You have thick skin, can remain calm under pressure, and you don’t take things personally. You know you may not be able to make everyone happy, but you recognize you have the opportunity to try to turn the situation around.
This position is part of our membership services team and reports to the benefits and membership services director. Our ideal candidate is a true “people person” who strives to create delightful interactions whether you’re talking with someone in-person, via a phone or virtual conservation, or through an email chat. You thrive working in a team environment and are willing to help your colleagues when necessary. You have excellent organization skills and the ability to create efficiencies and streamline operations. Additionally, you enjoy being an active participant across our business and like to work cross-functionally to solve problems and drive success.
If you’re interested, email a cover letter and your resume to Roni.Kirchhevel@DERP.org before 5:00 p.m. on Friday, March 31, 2023.
Salary range – $22.16 – $33.24 an hour
Starting pay – Based on your education and experience